GuitarGym Privacy Policy

SoundGym Ltd. ('Soundgym', 'GuitarGym', "company", 'we', 'our' or 'us'), provides access to the GuitarGym platform.

You should read this policy in full, but here are a few key things:

  • We may use your personally identifiable information to provide you with services, including processing payments you make, improving our services, and providing you with information on upcoming events, announcements, and contests.
  • GuitarGym is partly public. Posts, achievements, and activities might be viewable and searchable by anyone worldwide.
  • The information on your profile page is available by default only to logged members. It includes your name, your country, the members you follow and follow, your vGuitars, your achievements, and your activity on the platform. 
  • We may share your personally identifiable information under certain circumstances as disclosed in this Policy.
  • We use cookies to ensure everyone who uses GuitarGym has the best possible experience.
  • We may use your email or send mobile notifications for updates, news, tips on GuitarGym's products and services, and activity notifications. You can unsubscribe at any time in your account settings.

SoundGym ('Company' or 'we') respects the privacy of GuitarGym users ('User' or 'you') and is committed to protecting the User's information. We believe you have a right to know our practices regarding the information we may collect and use when you visit the GuitarGym website and use the GuitarGym Application.

By accessing or using GuitarGym, you agree to the terms and conditions outlined in this Privacy Policy, including the collection and processing of your Personal Information (as defined below). If you disagree with any term provided herein, you may not use GuitarGym.

1. What information do we collect, and how is it collected?

When you access or use the GuitarGym Application, we are aware of your usage and may gather, collect, and record information relating to such usage. For example, when you connect to GuitarGym, your computer tells us your IP address, your country, your timezone, and more.

1.1 Registration

When you create an account, we may collect personal information such as your username, first and last name, email address, birthday or age, gender, photo, guitar playing level, and any other information you entered while creating your account.

1.2 Information you added to your Profile Page

When you add pictures, music, and any other information about yourself on your profile page.

1.3 Data collected through the use of the Service

After you set up your account and while using GuitarGym, we may ask, and you might provide us with other profile and demographic information, such as age, gender, information about your studio gear, your music, and more. We also collect information about your performance and achievements in your activity on GuitarGym.

1.4 Connected Social Accounts

Personal Information can be gathered from Facebook (if the User holds an active account on Facebook) or Twitter (if the User holds an active account on Twitter) and which the User specifically permits Facebook or Twitter to provide GuitarGym with, upon any access to or use of the GuitarGym Application. This information includes first name, last name, birthday, list of your Facebook friends, and more.

1.5 Info from your browser

Such as country, timezone, device, browser type, etc.

1.6 Activity on site

We may also collect analytics data or use third-party analytics tools to help us measure traffic and usage trends for the Service. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third-party applications, information regarding your activity on GuitarGym, and other information that assists us in analyzing and improving the Service. Although we do our best to honor the privacy preferences of our Users, we are not able to respond to Do Not Track signals from your browser at this time.

2. Purposes of collecting information

2.1 Information is collected in order to enhance the User's experience on GuitarGym. And also to learn about the preferences of users and general trends on GuitarGym (e.g. understand which features are more popular than others)

2.2 We may use your email for updates and tips on GuitarGym's products and services and activity notifications. You can unsubscribe at any time in your account settings.

2.3 Information is also collected in order to:

  • Provide you with the services on GuitarGym
  • Analyzing and improving the Service.
  • Personalize and enhance your experience on GuitarGym
  • Enable the overall operation of GuitarGym
  • Provide you with certain information and services available only to Registered Users.
  • Enable you to connect and communicate with other users.
  • Allow us to contact you with proposals and tailored information regarding events, offers, services, etc.
  • Identify you when conducting customer service operations (such as providing feedback, etc.).

3. Sharing personal information

3.1 GuitarGym is a social platform. To encourage engagement and communication, most of the information you provide, your activity and your achievements on GuitarGym are public and can be seen by anyone: your name, your country, your profile picture, your ranking, your achievements, and your activity on GuitarGym (Including but not restricted to workout completion, personal records, days on the platform, completing a learning program, winning a contest). Your posts, comments, and probes are public. Anyone can see who you follow and who is following you. Other data, images, links or music that you upload, provide or post might be available publicly (That means that anyone can read, watch or listen to it).

3.2 You can choose to set your profile information privacy and choose who can see it here. Please note that certain information, such as your awards, posts, and other social remarks, and vGuitar transactions, will still be public or visible to GuitarGym members.

3.3 Users who follow you get notifications regarding your activity and achievements on GuitarGym.

3.4 In the event that we are involved in a bankruptcy, merger, acquisition, reorganization, or sale of assets, your personal data may be sold or transferred as part of that transaction.

3.5 We share or disclose non-personal data, such as aggregated information like the total number of times people engaged with a post, the number of people who clicked on a particular link or voted on a poll on GuitarGym (even if only one did), the topics that people are posting about in a particular location, or reports to advertisers about how many people saw or clicked on their ads.

4. Deleting your account

4.1 You must be signed in to your account in order to delete it. You can delete your account here.

4.2 Please remember that if you delete your account, data associated with your account will be deleted and not recoverable. Posts that you wrote can not be deleted, but it will not be referred to you anymore.

4.3 Our deletion policy upholds a user's right always to remove their own account data while protecting against account fraud and data deletion without an account owner's consent.

4.4 We don't have control over the deleted account link showing up in Google's search results. If you have deleted your account, Google should catch up and recognize this soon. However, as they cache search results for faster loading times, they may keep your information in their search results if enough people have clicked on it in the past. To fully remove your profile/information, you must contact Google directly by filling in this public removal form.

5. Sharing personal information with third parties (other than users)

We will share Personal Information only in the following cases: (a) to satisfy any applicable law, regulation, legal process, subpoena or governmental request; (b) to enforce these Privacy Policy or the Terms of Use governing the use of GuitarGym, including investigation of potential violations thereof; (c) to detect, prevent, or otherwise address fraud, security or technical issues; (d) to respond to claims that any content published on GuitarGym violates any right of a third-party, including copyright and/or privacy right; (e) to respond to claims that unauthorized information (e.g. phone number, name, photo, etc.) of a third-party has been posted on GuitarGym; (f) to protect the rights, property, or personal safety of the Company, its Users or the general public; (g) when Company is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of the assets of Company; (h) pursuant to your approval, in order to supply certain services you have requested from Company (i) to let our partners and affiliates serve you with commercials; (j) to collect, hold and manage your Personal Information through a third party's cloud based services, as reasonable for business purposes, which may be located in countries outside of my jurisdiction, including but not limited to the United States of America. (k) to use third-party analytics tools that can help us measure traffic and usage trends for the Service.

6. Cookies and local storage

6.1 What is a cookie?

Also known as browser cookies or tracking cookies, cookies are small files placed onto your computer or mobile device that enable GuitarGym features and functionality. For example, cookies enable us to identify your device, secure your access to GuitarGym, and may help us serve relevant ads to you.

6.2 GuitarGym uses cookies

We use cookies and other technologies to ensure everyone who uses GuitarGym has the best possible experience. Cookies also help us keep your account safe. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies.

6.3 What types of cookies does GuitarGym use?

A persistent cookie helps us recognize you as an existing user, so it's easier to return to GuitarGym or interact with our Services without signing in again. After you sign in, a persistent cookie stays in your browser and will be read by GuitarGym when you return to one of our sites or a partner site that uses our Services. Session cookies only last for as long as the session (usually the current visit to a website or a browser session).

6.4 How GuitarGym use cookies?

Cookies can be used to recognize you when you visit GuitarGym, remember your preferences, and give you a personalized experience that's in line with your settings. Cookies also make your interactions with GuitarGym faster and more secure. Additionally, cookies allow us to bring you personalized advertising both on and off the GuitarGym Services. Cookies can tell us which language you prefer and what your communication preferences are. They can help you fill out forms on our Services more easily. They also provide you with features, insights, and customized content. Cookies help us learn how well our services perform in different locations. We also use cookies to understand, improve, and research products, features, and services, including when you access our Services from other websites, applications, or devices such as your work computer or mobile device. We currently do not respond to do-not-track signals.

We may use cookies to show you relevant advertising on and off our Services. We partner with third parties, such as Facebook and Google, to manage our advertising of the Products on other sites or platforms and across your other devices based on your past visits to our website. We may also use a cookie to learn whether someone who saw an ad later visited and took an action (e.g. made a purchase) on the advertiser's site. Similarly, our partners may use a cookie to determine whether we've shown an ad and how it performed or provide us with information about how you interact with ads. We may also work with a partner to show you an ad on or off our Services, such as after you've visited a partner's site or application.

We use Google Analytics code to gather statistical information. Google Analytics sets cookies to help us accurately estimate the number of visitors to the Products and the volumes of usage of the Products. This is done to ensure that the Products are available when you want them and are fast. 

7. Remarketing

We use the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site. This could be in the form of an advertisement on the Google search results page or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits to GuitarGym website. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

We also use Facebook Pixle to advertise on Facebook according to pages that you have visited or your performance on GuitarGym.

8. Security

We take great care in maintaining the security of GuitarGym and your information and in preventing unauthorized access to it through industry-standard technologies and internal procedures. However, we do not guarantee that unauthorized access will ever occur.

9. Third party websites

While using GuitarGym you may encounter links to third party websites. Please be advised that such third party websites are independent from GuitarGym, and we assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites. We encourage you to carefully read the privacy policies and the terms of use or service of such websites.

10. Use of GuitarGym by minors

Our service is not designed for those under the age of 13. If you are under 13, please refrain from using our Service. You are eligible to use GuitarGym only if you meet the age requirement for giving consent to data processing as per your country's laws, or if we have received verifiable consent from your parents allowing your use of GuitarGym.

11. Changes to the privacy policy

The terms of this Privacy Policy will govern the use of GuitarGym and any information collected therein. Company reserves the right to change this policy at any time, so please re-visit this page frequently. We will make reasonable efforts to post a clear notice on GuitarGym in case of any material change.

Changes to this Privacy Policy are effective as of the stated "Last Revised" and your continued use of GuitarGym on or the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

12. Got any questions?

If you have any questions (or comments) concerning this Privacy Policy, you are most welcome to contact us using our support page: https://www.guitargym.co/support/index. We will make an effort to reply within a reasonable timeframe.

(last Revision: May. 23rd, 2018)